Terms & Conditions

Guarantee & Returns Policy Refunds

Unwanted Products

Faulty Products

Returning Unwanted or Faulty Products

FloorWarmingCompany.co.uk Responsibilities

Your Use of the Products

All our merchandise is for retail use use only. You may also invalidate any warranty if the merchandise is used for business purposes. 

Using the product for domestic purposes: we will be responsible for any loss that you suffer as a result of a merchandise failure, provided the reason for its failure was reasonably foreseeable by both of us when the contract was completed. 

Using the product for business purposes: we will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, and loss of data, goodwill or reputation. 

Our maximum liability will be limited to the replacement value of the merchandise. Whether merchandise has been used for domestic or business purposes, FloorWarmingCompany.co.uk  does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or wilful misconduct. 

Your statutory rights as a consumer remain unaffected.

Legal Statement on Returns

Any item within 7 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the three month post-delivery period has expired. On receipt of the returned goods, FloorWarmingCompany.co.uk c/o D.K. Heating Systems Ltd will give you a full refund of the amount paid for the goods or an exchange credit as required. You must, however, return the goods to FloorWarmingCompany.co.uk c/o D.K. Heating Systems Ltd on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Goods must be returned in a saleable condition and in their original packaging. We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resalable. This does not affect your statutory rights.

Trade Accounts - Credit Terms
Credit Terms are subject to credit approval, and credit status for companies.
30 days from invoice date. We may revoke your credit terms if you do not conform to our payment terms. We may use 3rd party credit companies to check your companies credit history.
All goods are owned by D.K. Heating Systems Ltd, until 100% paid in full for the products. 
D.K. Heating Systems Ltd, may change your credit limits and payment terms at anytime. Discounts for trade are given based on a rolling 60 days of business.
New accounts, first order is paid for in advance, then credit account can be used.

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